Notice of Privacy Practices for Home Care on Demand

Effective Date: August 8, 2025

This Notice of Privacy Practices describe how Home Care on Demand (referred to as “we,” “us,” or “our”) uses and discloses your protected health information (“PHI”) and explains your rights regarding that information. We are required by law to maintain the privacy of your PHI, to provide you with this notice of our legal duties and privacy practices, and to notify you following a breach of your unsecured PHI.

1. Our Commitment to Your Privacy

We understand that your health information is personal, and we are committed to protecting it. This notice applies to all PHI that we create, receive, or maintain.

2. How We May Use and Disclose Your Protected Health Information (PHI)

We may use and disclose your PHI for treatment, payment, and healthcare operations without your written authorization. Here are some examples:

• Treatment: We may use and disclose your PHI to provide, coordinate, or manage your healthcare and any related services. This includes sharing your information with other healthcare professionals, such as your physician, a physical therapist, a pharmacist, or a medical supply company, to ensure you receive the care you need.

• Payment: We may use and disclose your PHI to bill and collect payment for the services we provide. For example, we may send information to your health insurance plan, Medicare, or Medicaid to get paid for your home health visits.

• Healthcare Operations: We may use and disclose your PHI for our business operations. This includes activities like quality assessment and improvement, conducting training programs for our staff, and reviewing our services to ensure we are providing high-quality care.

3. Other Uses and Disclosures

We may also use and disclose your PHI without your authorization for the following purposes:

• Appointment Reminders: We may use and disclose your PHI to contact you as a reminder that you have an appointment for a home visit.

• Individuals Involved in Your Care: We may disclose your PHI to a family member, a close friend, or any other person you identify who is involved in your care or payment for your care. We will only do this if you agree or if we give you an opportunity to object and you do not.

• Required by Law: We will disclose your PHI when required to do so by federal, state, or local law.

• Public Health Activities: We may disclose your PHI for public health activities, such as reporting a disease, injury, or disability.

• Health Oversight Activities: We may disclose your PHI to a health oversight agency for audits, investigations, inspections, and other activities necessary for the government to oversee the healthcare system.

• Abuse or Neglect: We may disclose your PHI to a government authority authorized by law to receive reports of abuse, neglect, or domestic violence.

• Legal Proceedings: We may disclose your PHI in response to a court or administrative order, subpoena, or discovery request, if certain conditions are met.

4. Uses and Disclosures That Require Your Written Authorization

For any uses and disclosures of your PHI not covered by this notice, we must obtain your written authorization. This includes:

• Marketing: We will not use or disclose your PHI for marketing purposes without your authorization.

• Sale of PHI: We will not sell your PHI without your authorization.

You have the right to revoke any authorization you provide at any time.

5. Your Rights Regarding Your Protected Health Information

You have the following rights concerning your PHI:

• Right to Inspect and Copy: You have the right to inspect and get a copy of your PHI. We may charge a reasonable, cost-based fee for copies.

• Right to Amend: If you believe that your PHI is incorrect or incomplete, you have the right to request an amendment. We may deny your request, but we will provide you with a written explanation.

• Right to an Accounting of Disclosures: You have the right to request an “accounting” of certain disclosures of your PHI that we have made.

• Right to Request Restrictions: You have the right to request that we restrict how we use or disclose your PHI for treatment, payment, or healthcare operations. We are not required to agree to your request, but if we do, we must abide by that restriction.

• Right to Request Confidential Communications: You have the right to request that we communicate with you about your health matters in a certain way or at a certain location. For example, you can ask us to send mail to a different address. We will accommodate all reasonable requests.

• Right to a Paper Copy of This Notice: You have the right to a paper copy of this notice, even if you have agreed to receive it electronically.

6. Our Responsibilities

We are required by law to:

• Maintain the privacy and security of your PHI.

• Provide you with this notice of our legal duties and privacy practices.

• Abide by the terms of the notice currently in effect.

• Notify you in the event of a breach of your unsecured PHI.

7. Changes to This Privacy Policy

We reserve the right to change this notice at any time. The new notice will be effective for all PHI we maintain. We will post a copy of the current notice on our website and make it available upon request.

8. Questions or Complaints

If you have any questions about this notice or our privacy practices, or if you believe your privacy rights have been violated, you may contact our Privacy Officer at:

Privacy Officer Home Care on Demand
14 East Butler Rd, Suite A
Mauldin, SC 29662
864-729-2011